SHIPPING & PAYMENT
We currently ship to these countries: Czech republic, Austria, Slovakia, Germany, France, Poland, Hungary, Italy, Slovenia, Croatia, Spain, Portugal and UK. If your country is not listed here and you wish to buy our products, lets us know and we will try to ship items to desired location.
All prices listed are in Euros (EUR).
Delivery prices for Czech Republic:
Czech Post: 100 CZK. (or 4 EUR)- if paid by bank money transfer or Pay Pal
COD (dobirka): 130 CZK. (or 6 EUR)
Free delivery on all orders above 1250 CZK (or 50 EUR) with bank money transfer
All orders will be dispatched within 2 working days after order is confirmed. If you choose to pay with Pay Pal or money transfer, we will send the items after payment is received. You will receive an e-mail with tracking number! Free pick up is also available at our studio in Kratochvilka, Czech Republic.
Delivery prices for other EU countries:
15 EUR per order. All packets will be sent via Czech post. You will be notified via e-mail about your order status. You will also receive tracking number as soon as the items are dispatched. We accept Pay pal payments and money transactions.
REFUNDS & EXCHANGE
We provide refund and exchange service to our customers in case the size or color was ordered wrongly.
We can refund and exchange any purchase for an equally priced item, in case the consignment was sent back with registered mail address in their original state within 15 working days from delivery.
Please contact us via e-mail within 48 hours of receipt if you intend returning or exchanging items.
Refund or exchange service is provided only when the item is unused, with tags still attached in the original packaging (we don’t accept damaged items).
Refund or exchange consignment must be sent back with postage costs paid with a copy of your original invoice.